RETURN & REFUND POLICY
Effective Date: July 15, 2026
At Circuit Works Part Supply (“Circuit Works Part Supply,” “we,” “our,” or “us”), we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and procedures for returning products and requesting refunds or exchanges purchased through https://circuitworkspartsupply.com.
By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.
1. RETURN ELIGIBILITY
Unless otherwise stated on the product page, eligible products may generally be returned within 30 days of delivery.
To qualify for a return, products must generally be:
- Unused
- Uninstalled
- In original condition
- In original packaging, where applicable
- Complete with all included accessories, parts, manuals, and documentation
- Free from damage caused by improper use, installation, handling, or storage
Products that do not meet these requirements may be refused or may be subject to a reduced refund.
2. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return, including:
- Custom-made or customized products
- Special-order products
- Clearance or final-sale items
- Products specifically identified as non-returnable
- Products that have been installed, used, modified, or altered
- Products damaged after delivery due to improper handling or installation
- Products that cannot be returned due to manufacturer restrictions
Any applicable non-returnable status will be identified on the product page or communicated before purchase where reasonably possible.
3. DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging, when applicable
- Any other information reasonably requested by our customer service team
We will review the issue and, where appropriate, provide instructions for returning the item or arrange a replacement or other appropriate resolution.
Do not install or modify a product if you believe it arrived damaged or defective, as installation or modification may affect your return or warranty options.
4. RETURN REQUESTS
To request a return, contact us before sending any merchandise back.
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Date the order was received
Returns sent without prior authorization may be delayed or refused.
5. RETURN SHIPPING
Unless the item was received damaged, defective, incorrect, or otherwise subject to an error on our part, the customer may be responsible for return shipping costs.
If the return is the result of our error, such as shipping an incorrect item, we may provide return shipping instructions or otherwise cover reasonable return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.
6. INSPECTION OF RETURNS
All returned products may be inspected after receipt.
A refund or exchange will be approved only after we determine that the returned product satisfies the applicable return requirements.
If a returned product shows signs of use, installation, modification, damage, missing components, or other conditions that make it ineligible for return, we may refuse the return or reduce the refund where permitted by applicable law.
7. REFUNDS
Once an eligible return has been received and approved, the applicable refund will be issued to the original payment method.
Refund processing times may vary depending on:
- The payment provider
- The customer’s financial institution
- Processing times after return inspection
Circuit Works Part Supply is not responsible for delays caused by banks or payment processors after a refund has been issued.
8. PARTIAL REFUNDS
In certain circumstances, only a partial refund may be available.
Examples may include:
- Products returned with missing components
- Products showing signs of use or installation
- Products returned damaged due to customer handling
- Products returned outside the applicable return period where an exception is approved
Any partial refund will be determined based on the condition of the returned product and applicable law.
9. EXCHANGES
Where available, eligible products may be exchanged for another product of the same or comparable value.
If the replacement product has a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, any applicable difference will be handled according to our refund procedures.
Exchanges are subject to product availability.
10. WARRANTY CLAIMS
Some products may be covered by a manufacturer’s warranty.
Manufacturer warranties are separate from this Return & Refund Policy and may have different requirements, coverage periods, and procedures.
Where applicable, customers may be required to contact the manufacturer directly for warranty service.
Nothing in this policy limits any warranty rights or consumer protections that cannot legally be excluded.
11. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible after placing the order.
We will attempt to accommodate cancellation requests when the order has not yet been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to this Return & Refund Policy.
12. REFUNDS FOR CANCELLED ORDERS
If an order is successfully cancelled before shipment and payment has already been processed, the eligible refund will generally be issued to the original payment method.
Refund timing depends on the payment processor and financial institution.
13. RETURN ADDRESS
Approved returns should be sent only to the return address or fulfillment location provided by Circuit Works Part Supply during the return authorization process.
Do not send merchandise to our business address unless specifically instructed to do so.
Return shipments should include the applicable order information so that the return can be properly identified and processed.
14. LOST OR UNDELIVERED RETURN SHIPMENTS
Customers are responsible for properly packaging and addressing approved return shipments unless return shipping is arranged by Circuit Works Part Supply.
We recommend using a shipping service that provides tracking and proof of delivery.
Circuit Works Part Supply is not responsible for return shipments that are lost, stolen, or damaged while being transported to us when the customer is responsible for return shipping.
15. REFUND LIMITATIONS
Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides additional return, refund, warranty, or consumer protection rights, those rights will apply.
16. POLICY CHANGES
We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any updates will be posted on this page with a revised Effective Date.
17. CONTACT US
If you have questions about returns, refunds, or exchanges, please contact us:
Circuit Works Part Supply
Website:
https://circuitworkspartsupply.com
Email:
info@circuitworkspartsupply.com
Phone:
(818)-564-3573
Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342